Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking a Customer Service Specialist to join our team.
The Customer Service Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication with customers and Team Members.
Essential Duties and Responsibilities include the following: Other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Respond to customer requests via email or telephone.
- Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.
- Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.
- Scan, Save and email Quotes and receive customer approvals.
- Process customer approvals.
- Process received and shipped units in customer's portals.
- Process Sales Orders and Exchanges, when applicable.
- Complete internal audit process before customer units ship.
- Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.
- Input shipping information into an Excel Work Order Log.
- Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.
- Respond to RFQ requests via customers and Sales Directors.
- Open Work Orders for incoming units.
- Works closely with Quality to resolve customer cases.
- Download and save shop photos of customer's units.
- Attend, create, update and prepare reports for weekly Production Meetings, when applicable.
- Provide weekly status reports to specific customers and other departments.
- Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.