Job Overview:
We are seeking a Front Desk Agent to join our team at a hotel or resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and representing the establishment in a professional manner.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries, requests, and complaints promptly and courteously
- Handle reservations, cancellations, and room assignments efficiently
- Process payments and maintain guest accounts accurately
- Provide information about hotel services, amenities, and local attractions
- Maintain a clean and organized front desk area
Skills:
- Experience in front desk operations within the hospitality industry
- Proficient in phone etiquette and handling phone systems
- Strong guest relations skills with a focus on customer service
- Knowledge of hotel management software is a plus
- Multilingual abilities are advantageous for interacting with diverse guests
If you are passionate about hospitality, possess excellent communication skills, and enjoy creating memorable guest experiences, we invite you to apply for the Front Desk Agent position at our establishment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Willowbrook, IL 60527 (Required)
Ability to Relocate:
- Willowbrook, IL 60527: Relocate before starting work (Required)
Work Location: In person