As a Customer Service Lead, your primary role will be to oversee your Customer Service Team and manage higher level customer inquiries to ensure optimal customer satisfaction.
Customer Service Representative Responsibilities:
- Maintaining a positive and professional attitude toward customers at all times.
- Be the first escalation contact for the Customer Service Representative (CSR) Team
- Responsible for training for new CSR members on ERP System and Processes
- Responsible for monitoring CSR timecards
Qualifications & Skills
- Three or more years of prior job-related in sales or related field with a proven track record of consistent revenue growth
- Exhibits suggestive and/or selling habits
- Must be able to work on an independent basis
- Proficient in the use of Microsoft (MS) Office, with focus on a demonstrated working knowledge of MS Excel and MS Outlook
- Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
- Must be able to understand the basic sales cycle.
- Highly effective tele-sales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette
- Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
- Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels
- Must be action oriented with the ability to think critically
Preferred Knowledge, Skills, and Abilities
- Two or more years distribution component sales experience and/or a minimum of 5 years’ experience in technical sales of electro-mechanical components and systems for semiconductor equipment market, preferably with exposure to industrial automation applications.
- Knowledge of electronic component product sales career experience
- Functional and/or technical awareness
- Action oriented behaviors
Job Type: Full-time
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Work Location: In person