Receptionist Position at Santa Cruz Naturopathic Medical Center (SCNMC)
About Us
Founded in 2009, the Santa Cruz Naturopathic Medical Center (SCNMC) is an integrative medical center that offers holistic healthcare for the entire family in a compassionate, nurturing environment. Combining modern science with traditional forms of healing, our doctors focus on treating the individual rather than just the symptoms. We utilize safe and effective therapies to promote the body's natural healing process, treating a wide range of conditions from acute illnesses to chronic diseases and preventive care. Our team is dedicated to delivering personalized treatment plans based on comprehensive lab testing and individual symptoms, utilizing various modalities to support the body's healing.
Job Overview
SCNMC is seeking a highly motivated and personable Receptionist to join our team. This is a public-facing role where you will be the first point of contact for our patients, providing excellent customer service and ensuring the smooth operation of our reception area. If you are passionate about natural health and enjoy working in a fast-paced environment, we would love to hear from you.
Key Responsibilities
- Customer Service: Provide exceptional customer service in person and on the phone, ensuring a welcoming and professional atmosphere.
- Multitasking: Efficiently handle multiple tasks such as answering calls, scheduling appointments, and managing patient inquiries.
- Administrative Duties: Perform basic computer tasks, manage patient records, and use electronic medical records software (experience with QuickBooks and Charm is a plus).
- Coordination: Maintain an organized reception area, manage patient flow, and ensure all administrative processes run smoothly.
- Best in Class Communication Skills: Possess the ability to communicate competently and efficiently
- Support: Assist the medical team with administrative tasks and provide support as needed to enhance patient care.
Skills and Qualifications
- Excellent customer service skills
- Ability to multitask and prioritize tasks efficiently
- Proficiency in basic computer skills and familiarity with electronic medical records
- Previous administrative or reception work is helpful
- Experience with QuickBooks and Charm or other electronic medical records is a plus
- Clear and precise communication skills, both in person and on the phone
- Strong common sense and sharp mind
- Kindness, compassion, and the ability to draw boundaries
- Positive and upbeat personality
- Enjoys being of service and working in a team environment
- Integrity and professionalism
- Ability to remain grounded and present in a fast-paced environment
- Strong memory and attention to detail
Experience:
- Previous roles in busy environments requiring multitasking and excellent customer service (e.g., waitressing, nursing, childcare)
- Experience working with a team and maintaining professionalism under pressure
- College degree is a bonus but not required
Personality:
- Bubbly and upbeat, with a love for working with people and on a team
- Compassionate and kind, yet efficient and able to maintain clear boundaries
- Strong communication skills and confidence
- A passion for natural health and holistic healthcare
- Strong sense of ownership regarding tasks at hand
Compensation/Benefits
- 22 dollars per hour
- Part or Full Time Role (20-40 hours per week)
- Additional Bonuses, Benefits, Comp Increases and Naturopathic Medical Care available after 90 days of employment
- Monday through Friday with some flexibility
Career Development
This role offers the opportunity to learn about naturopathic medicine and holistic healthcare through osmosis, making it ideal for individuals interested in pursuing a career in the medical field, such as integrative or alternative healthcare. We are looking for someone long-term who values the chance to grow and develop within our organization.
Apply Today
If you are a highly organized, compassionate individual with a passion for Natural Health and excellent customer service skills, we invite you to apply for the Receptionist position at the Santa Cruz Naturopathic Medical Center by sending a cover letter and resume to . Join our team and contribute to our mission of providing the highest quality alternative and integrative medicine in our community.
Job Types: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- No nights
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Santa Cruz, CA 95060 (Preferred)
Ability to Relocate:
- Santa Cruz, CA 95060: Relocate before starting work (Preferred)
Work Location: In person