GENERAL COMPANY DESCRIPTION
We are a venture capital-backed dental startup. Our dynamic team, composed primarily of operations and dental lab technicians, thrives in an environment characterized by casual attire, a positive atmosphere, ample natural sunlight through expansive windows, and an array of snacks and amenities to sustain energy levels. This position requires on-site presence exclusively.
Job Description:
As a Customer Service Liaison, you will play a critical role in ensuring a timely production process as well as problem solving orders throughout the day. You will work closely with our overseas customer service and be responsible for implementing and maintaining processes, conducting audits, identifying issues, and providing recommendations for improvement. Your attention to detail and commitment to excellence will contribute to the overall success of our organization.
Key Responsibilities:
- Identify and resolve issues with orders that are stagnant or encountering delays, determining appropriate steps for resolution.
- Prioritize and expedite the shipment of urgent orders, such as guards, water flossers, foams, and kits.
- Collaborate effectively with dental technicians, customer service representatives, and operational associates to facilitate task completion and ensure adherence to job responsibilities.
- Assist with miscellaneous tasks within the office environment as needed.
Requirements:
- The ability to consistently arrive on time and meet project deadlines is essential for success in this role.
- Competence in using Windows.
- Precision and attention to detail is crucial.
- Efficient time management skills to complete tasks within deadlines and handle a high volume of data.
- Consistent accuracy in entering data to ensure data integrity.
- Strong communication skills to effectively convey technical information to team members.
- Proactive problem-solving skills to identify and resolve issues.
Shifts/Location
In-person position, our office is in Las Vegas. Cross streets; Eastern Ave and Flamingo
Monday- Friday 7:45am- 4:15pm
Starting pay: $18 per hour with discretionary bonuses based on performance. No health or savings benefits are offered currently.
Job Type: Full-time
Pay: From $18.00 per hour
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Las Vegas, NV 89119 (Preferred)
Ability to Relocate:
- Las Vegas, NV 89119: Relocate before starting work (Required)
Work Location: In person