Who We Are
JEVS Care at Home (JCAH) is a registered 501(c)(3) not-for-profit organization providing non-medical home care, respite, companionship and community integration support services to disabled and aging clients in the Greater Philadelphia, PA and Pittsburgh, PA regions. Our goal is to keep our clients as independent as possible, in the comfort of their own homes and communities. With our strong foundation and talented leadership team, JEVS Care at Home is positioned for growth, development of new services, and committed to leading the industry in highly trained caregivers.
We are affiliated with JEVS Human Services (JHS), a $100 million not-for-profit agency established in 1941 in Philadelphia, PA. JHS has 1,000 employees and more than two dozen successful programs providing skills development, job readiness and career services, vocational rehabilitation, recovery services, adult and residential day services, and in-home personal assistance. Each year, the organization touches nearly 30,000 lives, focusing on individuals with physical, developmental, and emotional challenges as well as those facing adverse socio-economic conditions, including unemployment and underemployment.
Our Mission
To deliver industry leading in-home care through recruiting, empowering and investing in the growth of the most skillful, reliable and compassionate staff in the home care industry.
Our Culture
JCAH is a progressive and innovative home care company and we approach our work with two things in mind: creating opportunities for our employees and providing the best care in the industry. We work hard personally, as a team, and with our communities to accomplish these goals. As an organization, we value collaboration, encouraging autonomy, trust, and openness. We want people to have fun at work and reach their career goals. JCAH offers an experience that is unlike any other home care agency for clients, caregivers, and our administrative team through the strength of our mission and the quality of our people.
About the Role
The Associate Director of Client Care is responsible for directing and overseeing the Client Care Department and Client Care Managers to ensure all Clients and Caregivers are getting consistent, quality care in accordance with JEVS Care at Home policies and procedures, as well as applicable standards of care and government laws and regulations.
Our goal is not to be good, it’s to be extraordinary. Extraordinary performance comes from extraordinary people and the foundation for extraordinary people is an extraordinary culture. We adhere to 28 “Fundamentals” that describe the essential functions and the behavior that define our unique culture.
Essential Functions Include:
Lead by Example: The best way to influence others is through your own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Be the change you want to see.
- Manage, direct, and oversee the Client Care Managers (CCMs) on a daily basis, monitoring and evaluating their work, and ensuring any issues are documented and addressed timely.
- Develop materials and conduct training for all CCMs to encourage career growth and development.
- Manage the office/team/business unit in relation to Key Performance Indicators (KPIs), for example: Gross margin, overtime, utilization of authorized hours, etc.
- Develop and implement a recruiting strategy and plan for field staff.
- Develop successor planning for Associate Director of Client Care role.
- Possess and model exceptional customer service skills while taking ownership of issues for a satisfying customer experience.
- Effectively respond to general inquiries, Client issues, and Caregiver matters within the same business day.
- Ensure 100% compliance with all applicable employment laws and federal regulations.
- Provide back up support as needed when Client Care Managers are out of the office.
Make Quality Personal: Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy dislike for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”
- Conduct weekly/bi-weekly one-on-one documented Supervision with CCMs to help monitor performance goals, current case load, issues, etc.
- Conduct periodic observations of intakes to ensure all policies and procedures are being followed and proper documentation is being completed in the most efficient manner.
- Monitor the quality and appropriateness of all services provided by the office and field staff to ensure compliance and Client satisfaction.
- Conduct an evaluation of overall office/team/business unit success to drive improvements aimed at growth and staff development.
- Establish and nurture relationships with referral sources, service coordination agencies, and Managed Care Organizations via in-services and networking opportunities. Responsible for the data collection and timely submission of established reports.
- Assist with sales, marketing and public relations efforts, as assigned, and perform outreach functions including attending health fairs, community events and other activities as required.
Deliver Results: While effort is important, people expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurement to track your progress, and hold yourself accountable for achieving those results.
- Create and work a growth plan that includes retention of current census and active involvement in the community to initiate new business.
- Distribute caseloads by determining the number of active and potential Clients in each zip code and or language/cultural needs of the Clients.
- Oversee utilization to ensure that maximum service delivery occurs.
- Strategically plan and budget for sustainable growth of office/team/business unit.
- Approve timesheets and expense reports in a timely manner
About You
As the Associate Director of Client Care, you will demonstrate the ability to lead the client care managers with the support of the Senior VP of Operations. You will be a versatile leader who is approachable, collaborative, and communicative.
Knowledge and Ability to:
- Demonstrated Supervisory Experience/Skills.
- Ability to display empathy and genuine concern by demonstrating an innate personal regard for all people in need of and receiving services.
- Strong Organizational, Time Management and Follow-through skills required
- Ability to display empathy and genuine concern by demonstrating an innate personal regard for all people in need of and receiving services.
- Knowledge of HHAeXchange
Education, Qualifications, and Experience:
- Bachelor’s Degree in Human Services, Business Administration, or related field.
- Proven track record of growing a business
- Experience working in Home Care, with The Office of Long-Term Living, elderly, and/or disabled population helpful.
- Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
Job Type: Full-time
Pay: $58,148.00 - $72,685.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Home care: 2 years (Preferred)
- Pennsylvania ODP: 1 year (Required)
- Work with Intellectual disability waiver programs: 1 year (Preferred)
Work Location: In person