Introduction:
We are seeking a knowledgeable and professional Bi-Lingual Customer Service Representative (CSR) to join our team and help clients navigate the complex world of commercial insurance. The CSR will be responsible for identifying clients' insurance needs, explaining billing options, and assisting with the payment process. The successful candidate will have excellent communication and customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Identify clients' insurance needs through consultations and assessments
Explain insurance options and coverage to clients, including benefits and exclusions
Assist clients with the enrollment process, including gathering and submitting necessary documents
Follow up with clients to ensure satisfaction and address any questions or concerns
Stay up-to-date with industry trends and developments to better serve clients
Maintain accurate records of client interactions and insurance policies
Other duties as assigned
Qualifications:
Strong communication and customer service skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and insurance-specific software
Ability to work independently and meet deadlines
MUST BE BI-LINGUAL - English and Spanish !!!!
Perks:
Competitive salary
Commission-based pay structure
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan
Professional development opportunities
Positive and supportive work environment