M&A Supply Company is seeking an Operations / Branch Manager (OM) at our new Jonesboro branch. The responsibilities include daily branch sales and operations for HVAC Distribution in our new facility. The OM is a strong team player, results oriented, has a dedication to excellence and a sense of urgency to achieve business objectives.
Duties:
- Provide excellent customer service via walk-ins, phone calls and e-mails.
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
- Maintain records and prepare reports on sales activities and manage inventory levels.
- Expand knowledge of HVAC products and keep current with latest trends within the industry
- Learn the roles and responsibilities of all functions and responsibilities within the branch including: Inside Sales Representatives, Warehouse Associates, and Drivers.
* Inside Sales Reps - Counter duties: Face to face interaction with customers, complete transactions using P21; etc.
* Warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders – Will Call; etc.
* Driver duties: delivery process, documentation procedures, DOT regulations and internal safety protocols
- Perform additional duties as assigned
Experience, Knowledge & Skills:
- 5 Years experience in HVAC distribution and/or HVAC Contracting.
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Effective verbal and written communication skills.
- Effective organizational skills and time management skills including ability to prioritize and multi-task with a high level of attention to detail and accuracy.
- Ability to use good judgement and strong work ethics and integrity on the job.
- Ability to understand and follow procedures, work instructions and company policies
Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Operations Managers must be able to perform general office tasks, including typing and writing and talking on the phone.
Job Type: Full-time
Benefits: This is a full-time FLSA exempt position with insurance benefits available within 90 days (medical, dental, vision, STD, LTD, etc.)
Pay: $60,000.00 - $75,000.00 per year
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- HVAC: 5 years (Required)
- customer service: 5 years (Preferred)
Work Location: In person