Job Title: Customer Service Representative
Overview:
Join our team as a Customer Service Representative and play a vital role in delivering exceptional service to our diverse customer base. As a key member of our customer service team, you will have the opportunity to engage with customers, resolve inquiries, and contribute to a positive customer experience.
Responsibilities:
- Communicate effectively with customers via inbound and outbound calls
- Utilize sales techniques to promote products and services
- Assist Spanish-speaking customers; multilingual proficiency is a plus
- Analyze customer needs and provide appropriate solutions
- Demonstrate excellent phone etiquette at all times
- Deliver top-notch customer service to ensure customer satisfaction
- Collaborate with team members to enhance overall service quality
Experience:
- Prior experience in customer service or related field preferred
- proficiency in English and Spanish is advantageous
- Strong communication skills with the ability to articulate information clearly
- Familiarity with sales processes and techniques is a plus
- Ability to multitask, prioritize, and manage time effectively
If you are passionate about providing exceptional customer service, possess strong communication skills, and enjoy working in a dynamic team environment, we invite you to apply for the Customer Service Representative position. Join us in delivering outstanding service and making a positive impact on our customers' experiences.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Lakewood, NJ 08701 (Required)
Ability to Relocate:
- Lakewood, NJ 08701: Relocate before starting work (Required)
Work Location: In person