Position: Help Desk Analyst
Location: HEARST TECHNOLOGY, INC. 300 WEST 57TH STREET NEW YORK, NY 10019
Contract: 12+ Months
Description/Comment:
- Position requires 3+ years of experience in the field of IT Service Desk or user Support
- Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
- Experience with Desktop computer hardware, printers, and peripherals
- Experience with Mobile Device Support (Windows, IOS, Android)
- Understanding of basic Networking protocols
- Exceptional oral and written communication skills
Job Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Job Duties: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Help desk: 3 years (Required)
- PC/MAC OS: 1 year (Preferred)
- server platforms: 1 year (Required)
- Active Directory: 1 year (Required)
- Casper: 1 year (Required)
- SCCM: 3 years (Required)
- Desktop computer hardware, printers, and peripherals: 3 years (Required)
- Mobile Device Support: 3 years (Required)
- Networking protocols: 3 years (Required)
Ability to Commute:
- INC. 300 WEST 57TH STREET NEW YORK, NY 10019 (Required)
Ability to Relocate:
- INC. 300 WEST 57TH STREET NEW YORK, NY 10019: Relocate before starting work (Required)
Work Location: In person