Come join our team!
The primary purpose of the Front Desk position is to maximize provider schedules, greet patients, and ensure all necessary documentation and paperwork is present and up to date allowing patients to have the best experience possible.
- Answer and return incoming calls in a professional manner.
- Appropriately manage multiple incoming calls.
- Schedule patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goals
- Concentrate on current day first, next day second; i.e an opening in a current day schedule takes priority.
- Monitor/track Broken Appointments.
- Notify clinical staff of changes in schedules.
- Act as liaison between clinician and patient.
- Greet patients immediately upon arrival in pleasant and positive manner.
- Perform check-in procedures; obtain appropriate signatures for required documents.
- Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.
- At check-out, collect payment from patient in the form of cash, credit card or check.
- Discuss financial options with patients and enter into computer appropriately.
- Confirm all charges from the day sheet against routing slips.
- Able to perform “close out” procedures at end of day.
- Attend morning huddles.
- Able to independently run the office in the absence of the Lead.
- Maintain cleanliness of front desk area, break area and waiting area.
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
- Abide by all PPE standards for administrative staff.
- Customer service skills
- Interpersonal skills
- Confidentiality
- EagleSoft
- Punctuality
- Mondays: 12pm-8:00 pm, Tuesdays: 10:30 am-7:00 pm, Wednesdays: 9:30am-6:00pm and Thursdays: 11:30 am - 8:00 pm
- Must have at least 1 -2 year dental experience
Benefits include: Health insurance partial reimbursement, PTO , Holidays and 401K match after 1 Year
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 34 – 37 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (Required)
- Dental terminology: 1 year (Required)
- Computer skills: 1 year (Required)
Ability to Commute:
- Bayonne, NJ 07002 (Required)
Ability to Relocate:
- Bayonne, NJ 07002: Relocate before starting work (Required)
Work Location: In person