Job Title: Operations Manager - Residential Cleaning Services
Location: Kokomo, IN
About Us:
We are a leading residential cleaning company committed to excellence in service delivery. As we grow, we're seeking an Operations Manager to lead our team effectively, ensuring operational efficiency, financial stability, and outstanding customer satisfaction.
Role Overview:
As the Operations Manager, you'll be instrumental in overseeing the day-to-day operations of our residential cleaning services. You'll lead a diverse team, driving performance through effective leadership, data-driven decision-making, and a relentless focus on customer satisfaction and budget management.
Key Responsibilities:
Leadership and Team Management:
- Provide strong leadership to our cleaning team, fostering a culture of accountability, teamwork, and professionalism.
- Support and empower team members to excel in their roles, providing guidance and training as needed.
Operations Management:
- Oversee all aspects of operations, including scheduling, resource allocation, and quality assurance.
- Implement strategies to streamline processes, optimize efficiency, and ensure consistent service delivery.
Data Analysis and Reporting:
- Utilize reporting tools to analyze operational performance and identify areas for improvement.
- Develop actionable insights to drive operational enhancements and meet performance targets.
Budget and Financial Management:
- Manage operational budgets effectively, monitoring expenditures and identifying cost-saving opportunities.
- Ensure financial targets are met while maintaining service quality and customer satisfaction.
Customer Satisfaction:
- Prioritize customer satisfaction, responding promptly to inquiries and addressing concerns with professionalism and empathy.
- Proactively seek feedback from clients and implement strategies to enhance the customer experience.
Qualifications:
Proven experience in operations management, preferably in the cleaning services industry.
Strong leadership and team management skills, with the ability to inspire and motivate others.
Excellent analytical skills, with the ability to interpret data and make informed decisions.
Proficiency in budget management and financial analysis.
Exceptional communication skills, both verbal and written.
Customer-centric mindset with a commitment to delivering exceptional service.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and advancement.
Supportive work environment with a focus on teamwork and collaboration.
Make a positive impact by delivering high-quality services and exceeding customer expectations.
Join Our Team:
If you're a results-oriented leader with a passion for delivering exceptional service, we want to hear from you. Join us in our mission to provide top-notch residential cleaning services and make a difference in our clients' lives. Apply now to take the next step in your career!
Requirements
- Employment Type: Full-time
- Work Hours: 40 to 45 hours work
- Required Education: High school or equivalent
- Required Experience: Mid level(5) years
Job Type: Full-time
Pay: $43,880.00 - $50,000.00 per year