We provide flexible, specialized care for patients and caregivers living with neurodegenerative diseases. As a Patient Engagement Specialist, you will be responsible for locating and connecting with patients who would benefit from our care model and engaging with them to understand and address their needs.
Your interactions will be the patient's first encounter with our organization, initiating a relationship that will later transition to a Care Coordinator for long-term support. Until this transition occurs, you will serve as the patient’s primary contact, ready to assist with support, education, or simply providing a listening ear. You will work closely with our care team to ensure that patients and caregivers receive the comprehensive support they deserve from the very beginning.
Location: This position is fully remote, with all necessary technology provided to work from home. Occasional travel to our headquarters in Chicago, IL, or other locations may be required.
Compensation & Benefits: Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.
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You have 0-2 years of customer service or sales experience with a successful track record to share for that time period
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You have a passion for working within the community you are a part of, or have been a part of in the past
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You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities
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You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team
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You are comfortable with high-volume outbound calls as well as creative outreach
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You are an independent self-starter who responds well to change and shifting priorities
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You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care