HOW TO APPLY:
To apply for this position please follow this link to review and respond to our questionnaire:
https://forms.gle/5RniQngWFnkEVRFk7
ABOUT FINSIGHT
FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv, Manila and Hong Kong.
We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
ROLE OVERVIEW
We are expanding our presence in Miami and we are eager to continue growing our Client Services team. As a Client Service & Media Operations Analyst with a specialization in corporate media production, you will work closely with our clients to ensure service excellence. In addition, you will support multiple internal business segments (operations, finance, development and sales). The ideal candidate is highly collaborative, motivated, and a critical thinker who is able to execute with a high degree of professionalism.
RESPONSIBILITIES
- Working with our clients to execute media-based deliverables, primarily focused on our Deal Roadshow and Evercall services
- Recording and editing corporate presentations using audio and video editing software (Audacity and Adobe Premiere)
- Regularly reviewing live and pre-produced event bookings to ensure all media components are accounted for and prepared ahead of launch
- Coordinating business conference calls and live web events
- Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
- Preparing and maintaining operational procedures to facilitate service and support
- Soliciting and internally communicating client feedback
What you will learn / reinforce in this role:
- How to deliver exceptional internal and external support on a consistent basis
- Strong time management practices
- Clear and concise written and verbal communication
- The ins-and-outs of running a software services company
- Basics of capital markets (ie “Wall Street”)
REQUIREMENTS
Hard Skills / Experience
- 1-2 years of experience working in professional audio or video production (Preferred)
- Strong proficiency with computers
- Proficiency with online research (knowing how to find things online beyond “Googling it”)
Soft Skills / Experience
- Demonstrated critical thinking: Ability to analyze nuanced client inquiries and draw informed conclusions
- Attention to detail with strong project management skills: You can manage various tasks and prioritize deliverables & deadlines effectively
- Self-starter who is able to offer solutions to a wide range of impromptu challenges during media productions
- Strong time management practices and ability to get things done
- Clear and concise written and verbal communication
- Good attitude and coachability
- High degree of reliability and trustworthiness
SHIFT HOURS:
7am - 4pm EST Monday - Friday
8am - 5pm EST Monday - Friday
*This is an in-office position
LOCATION:
Waterford Business District, Miami
COMPENSATION
- Base Salary $48k - $50k
- End of Year Discretionary Bonus
BENEFITS:
- 3-weeks of paid vacation; 1-week paid sick leave
- Comprehensive medical, dental, vision & life insurance
- Paid maternity / paternity leave
- Referral bonus program
- Fully stocked snack room
Ideal candidate experience: audio - producer - editing - client services - client support - audio recording - video - video editing
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Editing: 1 year (Required)
Work Location: In person