Summary
The Reconstruction Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved in reconstruction services.
Primary Roles and Responsibilities
- Customer Satisfaction
- Management of customer experience and overall customer satisfaction
- Manage all warranty activities
- Project Initiation
-
Evaluate and sell projects
- Educate customers on the reconstruction process
- Project Planning
- Identify and document project scope of work
- Maintain customer and client communications
- Review estimates
- Obtain custoemr and client agreement on scope and estiamte
- Ensure proper permits are acquired
- Project Execution
- Review budgets
- Create project schedule and timeline
- Identify and qualify subcontractors and resource providers
- Negotiate terms and set expectations with customers and clients
Necessary Experience and Skill Set
- Previous construction management experience
- Superb customer service track record
- Effective written and oral communication
- Intermediate math skills
- Experience in restoration and/or construction preferred (5 years minimum)
Formal Education/Training
- High school diploma/GED
- Project Management Professional (PMP) certification preferred
- General Contractor License preferred
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 45 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.