Singhal & Company, Inc is a SBA certified woman owned small business. Our firm supports numerous federal projects and we are currently looking to hire a skilled Network Specialist with experience in physical security systems within the federal client environment. The candidate must have strong problem-solving skills, excellent customer service and installation experience. Be able to work with a team of Tier 2/Tier 3 Technicians in resolving tickets, small installations, resolving complex issues, and ensuring the seamless operation of our clients 'systems.
Key Responsibilities:
- Provide network technical support to Tier 2/Tier 3 team members and end-users, resolving hardware, software, and network issues.
- Troubleshoot and resolve technical problems, escalating to Tier 3 or engineering support when necessary.
- Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, cabling, networks, etc..
- Monitor system performance and perform regular maintenance tasks to ensure optimal operation.
- Collaborate with other team members to identify and resolve issues.
- Document all support activities and maintain accurate records in the ticketing system.
- Provide on-site support to federal clients as directed.
- Ensure compliance with federal IT security policies and procedures.
Qualifications:
- Minimum of 5 years of experience as Tier 2 Technician/Network specialist with similar roles and responsibilities in a federal environment.
- Relevant certifications (e.g., CompTIA Security+, Network+, etc.)
- Cisco CCNA is highly desirable.
- Experience with federal IT systems and knowledge of federal IT security requirements.
- Experience with Physical Security Access Control and Video Management system installation and/or support.
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to
DISCLAIMERS:
- Candidates will be subject to drug testing and background investigation which are contingent upon the ability to support the project.
- SCi is an equal opportunity employer and does not discriminates against applicants on the basis of Race, Color, Religion, Creed, Age, National Origin, Genetics, Disability or Veteran Status, Sexual Orientation, Disability, or Gender.