This role is responsible for procurement, deployment, and offboarding of network/server devices and services, tracking asset locations and assignments, and engaging with telecom/internet carrier vendors and VAR's. Operate as point of contact for locations regarding billing and circuit maintenance.
Job Duties and Responsibilities:
- Procure network devices and accessories through vendors
- Leverage purchasing agreements, carrier incentives, promotions, volume purchasing, and other methods to secure the best pricing for purchases
- Deploy and track all outgoing shipments
- Receive and immediately process all incoming shipments
- Collect, decommission, and dispose of all retired IT network/server devices, leveraging recycling agreements and opportunities to maximize return on recycled devices
- Lead efforts to merge accounts and transfer assets for acquisitions and mergers
- Operate as point of contact for remote offices and locations regarding network billing, asset assignment, and circuit management
- Collaborate with Accounting to resolve intercompany chargeback issues
- Create and maintain documentation related to procurement, asset information maintenance, offboarding, and decommission of various IT assets
- The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Requirements:
Minimum Requirements:
Education and Experience
- Associates degree in a related technical field or a related professional experience
- 3 or more years of experience in procurement/purchasing in a large enterprise/corporate environment preferred
- 3 or more years of direct experience supporting accounts, expenses, invoices, etc. in a large enterprise/corporate environment preferred
- 2 or more years of system administration, creating/moving/deleting accounts, distribution lists and account audits preferred
- 3 or more years of experience in creating and compiling reports for financial, inventory, and licensing BI reports preferred
- Experience working in ServiceNow or comparable CRM/ticketing system
- Experience with supporting remote users
- Experience in direct customer service
- Experience working in a ticketing system or CRM
- Certification and/or License – N/A
Knowledge, Skills and Abilities
- Able to demonstrate superior customer service skills
- Able to demonstrate superior organization and task management skills
- Able to demonstrate analytical skills and the ability to identify relevant information from large sets of data
- Able to demonstrate basic financial cost saving skills
- Able to communicate and translate technical topics into easy-to-understand concepts
- Able to communicate clearly and effectively, both verbally and in writing
- Able to clearly document technical processes
- Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution
- Knowledge of MDM compliance policies
- Knowledge of Apple products, including iPhone, iPad and Mac Computers
- Knowledge of Android devices, including phones and tablets
- Must be able to read, write and speak English
An Equal Opportunity Employer
Compensation: $60,000 - $65,000/year