This position is responsible for the accurate and timely entry and processing of Customer Sales Orders and maintaining required order entry documents of the company.
Primary Responsibilities Include:
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Process and place orders in the ERP/EPS system that arrive via:
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EDI
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Phone
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E-mail
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Customer Portals
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Resolve all issues with pricing and ship dates:
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Updates and Resolutions within 24 hours
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Identify items with Stock Out warnings
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Print pick sheets, packing lists and acknowledgements
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Audit Orders to include:
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Correct Customer Purchase Order Number
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Payment Terms
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Pricing Terms
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Shipping Date
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Shipping Method
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Customer Pricing and allowance
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Pick List and Order quantities match
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Resolve and correct discrepancies
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Work with Company Sales Reps and Account Managers
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Partner with traffic, planning, logistics and other departments to:
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Facilitate fast and accurate resolution to cross-organizational issues
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Confirm Orders after shipment and assemble invoice packets
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Enter miscellaneous shipments: Return to vendor orders, scrap shipments, supply chain transfers etc.
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Assist as needed
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Recommend, implement and support Continuous Improvement within the department and the company to improve quality, productivity, safety, efficiency, and cost reduction
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Monitor the open order report and send the updated report daily
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Other duties as assigned
ADDITIONAL REQUIREMENTS:
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Must be efficient in Microsoft Office, Excel, email and navigating the internet. Experience with other management and warehouse management systems is a plus
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Ability to meet deadlines in a fast paced environment
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Ability to work and communicate across different departments
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Strong communication and organizational skills
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Must be a team player
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Excellent customer service
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