The Title Express Remote Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
- Data review and entry
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
- Follow-up calls to businesses (tow yards, banks, insurance companies)
- Will be held to the internal cycle times and other auditable criteria
- Review documents for compliance
- Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
- Other tasks as assigned by management
Required Skills and Experience
- 2 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize work flow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.