Job Summary:
The Dispatcher-Customer Service Representative is responsible for many different aspects of the organization. This role has responsibilities in the following areas: data entry, scheduling, logistics, routing and this role also assists with any projects deemed important for the organization.
Essential Duties/Responsibilities:
- Documents daily shipments and deliveries.
- Works with Project Coordinator each morning to ensure crews are prepared and company trucks are stocked with appropriate equipment and materials for the day.
- Plans the route of contract trucks and Greenscape trucks to be taken by each driver to customers. Determines needed stops and most precise use of available trucks to most efficiently meet delivery demands.
- Communicates daily with shop locations to coordinate resources, drivers and trucks, and specific customer delivery needs and routing solution effectiveness.
- Handles customer interactions professionally.
- Verifies accuracy of billing for vendors.
- Sends invoices to customers daily.
- Reviews and verifies subcontractor invoices ensuring accuracy.
- Works with subcontractors delegating assignments.
- Schedules jobs with Project Coordinator and Project Manager
- Completes an assigned project on time, to specifications, and with accuracy and efficiency.
- Outlines the tasks involved in the project and delegates accordingly.
- Addresses questions, concerns, and/or complaints throughout the project.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Proven ability to build and maintain relationships with clients.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- At least two years of related experience.
- Bi-lingual is a plus
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- Noise levels may vary, from office equipment to production line and warehouse levels.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Arcadia, FL 34269: Relocate before starting work (Required)
Work Location: In person