Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
Instruct patients to complete documents and forms such as intake and insurance forms.
Schedule, cancel and confirm patient appointments.
Compile, record and archive medical charts, reports, and correspondence with confidentiality.
Operate telephones and direct calls, emails and documents to appropriate staff.
Transmit correspondence and medical records by mail, e-mail, or fax.
Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.
Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
Clean and organize work area and disinfect equipment after treatment
Participate in daily log recording as required per site.
Change linens, such as bed sheets and pillow cases.
Contribute to a creative culture of daily continuous improvement