```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties, including reconciling accounts and preparing reports
```Qualifications```
- Previous experience in hotel front desk or guest services preferred
- Knowledge of hotel management systems and phone systems
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Bilingual or multilingual skills are a plus
- Flexibility to work various shifts, including nights, weekends, and holidays
Join our team as a Front Desk Agent and be part of our welcoming and professional hotel staff. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This is an excellent opportunity for individuals with a passion for hospitality to contribute to the success of our hotel.
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have excellent communication skills, a positive attitude, and a strong commitment to customer service, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work setting:
Work Location: In person