Rady Children's Physician Management Services (RCPMS) offers exciting opportunities for qualified candidates to join our rapidly growing organization. We are a wholly owned subsidiary of Rady Children's Hospital and Health Center with just over 500 employees. RCPMS supports primary care pediatricians with 32 office locations throughout San Diego and Southern Riverside Counties.
RCPMS is seeking a highly organized self-starter with excellent communication skills for our open Full-Time Referrals Supervisor position to guide and motivate staff to achieve optimal performance.
Under the supervision of the Patient Services and Telehealth Manager, the Referrals Supervisor is responsible for the oversight of the Referrals Department. The Referrals Supervisor oversees the staff to ensure procedures and tasks are completed correctly, timely and to RCPMS standards with specific focus on patient care and customer service.
Responsibilities:
- Creates and maintains staffing schedules.
- Tracks and manages employee attendance and punctuality. Monitors the use of overtime and approves time off.
- Regularly evaluates current staffing, identifies needs and opportunities, and provides recommendations and justification for changes.
- With support from the Patient Services and Telehealth Manager, handles department performance management including performance evaluations, disciplinary actions, and training.
- Works closely with management regarding daily operations, workflow and to resolve issues that may arise.
- Attends trainings as necessary and ensures new procedures, processes and policies are disseminated, trained, and implemented with staff.
- Provides orientation, guidance, mentoring and training to new staff.
- Meets regularly with the Patient Services and Telehealth Manager to update and discuss department operations, staffing and planning.
- Holds regular meetings with staff. Develops agenda and maintains minutes.
- Participates on committees and/or taskforces as assigned
- All other duties as assigned
Requirements:
- Two years of experience in an ambulatory medical setting.
- Supervisory or leadership experience preferred
- High School diploma or equivalent
- Demonstrated excellent ability to lead and motivate a team and successfully hold them accountable
- Proven superb interpersonal skills to effectively communicate and approach customers, employees, physicians and management in a tactful manner.
- Proven ability to assess and manage work flow using sound judgment and problem solving skills to identify areas for improvement and implement change.
- Established success in maintaining composure when confronted with fast-paced and stressful situations.
- Ability to read and write simple to complex correspondence.
- Proficiency with the Microsoft Suite including Word, Excel and Outlook.
If you want to work with a great group of people, we invite you to join us in promoting the health of children within our communities.
For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.
Rady Children’s Physician Management Services is proud to be an Equal Opportunity Employer.
The reasonably expected starting salary range is $67,900-75,000 depending on qualifications including education and relevant experience
To be considered, please submit a resume and cover letter.
Job Type: Full-time
Pay: $67,900.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Work setting:
Work Location: In person