Job Title: Case Manager
Reports to: Program Manager
Status: Full time, Non Exempts
Location: Midway
SUMMARY
The Case Manager will work with clients in to provide quality service, case management, assist with attainment of housing, recovery support, and to ensure clients get the services they need. The Case Manager primary responsibility requires outreach and engagement of new clients, including coordination of housing, support with mental and primary health recovery services, and ensures there is community integration. The Case Manager is required to have excellent customer service skills, good people skills, and is expected to use the harm reduction model to maintain high quality services while fostering collaboration between clients and programs. This person is required to build strong relationships with our partners and service providers and ensures clients receive the best care possible.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Meet with client in their homes and/or community
2. Design and implement daily activities that promote American Family Housing’s program model.
3. Provide individual support, coordination and linkages to community resources in the areas of job training, education, money management, income, benefits attainment, medical, legal, dental, substance use and mental health services.
4. Accompany clients to appointments when necessary.
5. Facilitate activities and groups that foster community and celebration, including therapeutic support groups and life skills groups.
6. Monitor monthly activity calendar
7. Develop leadership skills in residents and encourage resident involvement in civic life through programs.
8. Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card)
1. Maintain proper records on case management and/or other activities as instructed utilizing the appropriate Electronic Health Record system (EHR).
2. Enter case notes within 24 hours of services.
3. Keep tenant files current through the computerized care management system.
1. Advocate on behalf of the residents (public aid, social security, home services, etc.) and make referrals as necessary.
2. Work with team to ensure client care standards are met; participate in wellness checks and unit inspection follow-up.
3. Work collaboratively with other staff to ensure appropriate levels of treatment/support.
4. Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned.
5. Participate in organized strategies which enhance best practices and support enhanced quality of resident services.
6. Participate in weekly site team meetings as requested.
7. Attend all required training to ensure individual and professional growth.
8. Answer telephones and respond to email inquiries in the office.
QUALIFICATIONS
1. Bachelor’s degree in social sciences or related OR 2 years of experience working with the homeless population.
2. 1-2 years of experience working with homeless and / or low and mixed- income populations in addition to experience in child welfare, family work, and substance abuse.
3. Have an understanding of low-income and homeless individuals and their specific needs
4. Knowledge of crisis prevention, intervention, Goal setting , and resolution techniques; should be able to match sib techniques to particular circumstances and individuals
5. Previous administrative experience preferred
6. Proficient skills in Microsoft Office, including Microsoft Word and Excel
7. Excellent customer service, communication and problem-solving skills
8. High quality organizational skills
9. The ability to work well under deadlines and to multitask
10. The ability to build relationships and coalitions with the community
11. The ability to build partnerships and good relationships with providers and clients
12. Excellent verbal and written communication skills
13. Excellent critical thinking and problem-solving skills
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
1. Maintain a safe work environment and confidentiality at all times
2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
3. Organize and prioritize multiple activities to meet all external and internal deadlines
4. Maintain professional demeanor that reflects positively on the agency
5. Demonstrate respect and courtesy toward others
6. Able to thrive in a work environment emphasizing teamwork and collaboration
7. Respond in a timely manner in all aspects of communication
8. Work with minimum supervision
9. Perform other duties as assigned
WORK ENVIRONMENT
1. Field and indoor office environment
2. Will necessitate working in busy and loud environments
3. Will be exposed to elements like cold, heat, dust, noise and odor
4. May need to bend, stoop, twist, and sit throughout the day
5. Regularly required to walk or drive to different local sites throughout the day
6. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
7. Will necessitate working in busy and loud environments
8. Will be exposed to elements like cold, heat, dust, noise and odor
Job Type: Full-time
Pay: $21.20 - $26.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- HMIS/CHAMPS: 1 year (Preferred)
- case management/Housing: 1 year (Preferred)
- working with the homeless population: 1 year (Preferred)
- substance use and mental illness: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Westminster, CA 92683: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person