Job description
We need punctual and reliable employees to help provide shipping, packaging, mailbox, printing, faxing, and copying services to our customers. MUST BE WILLING TO GET NOTARY WITHIN 1.5 MONTHS OF STARTING.
The UPS Store is seeking a friendly and motivated individual to join our team as a Customer Service Associate. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. They must be fast learners who try to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES • Greeting and welcoming customers with a positive attitude • Package, label, and process shipments using UPS and other carrier systems, ensuring accurate documentation and adherence to shipping guidelines. • Provide printing services, including photocopying, binding, laminating, and creating custom prints while ensuring high-quality output. • Operating cash registers and managing transactions • Maintaining a clean and organized store environment • Collaborating with team members to ensure smooth store operations • Answering phone calls and responding to emails • Providing customers with product and service information • Delivers outstanding customer service to walk-in customers and telephone inquiries • Takes action to learn all product and service offerings, alternative solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintain a clean and organized workspace, including shelves, displays, and product offerings. • Perform general cleaning duties, including sweeping, mopping, dusting, and maintaining the overall cleanliness of the store. • Performs other duties as assigned
QUALIFICATIONS • Strong computer skills, • Including Microsoft Office and Adobe Suites • Outstanding phone skills • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 50+ pounds • Prior experience in customer service or retail preferred • Ability to work in a fast-paced environment • Must have good hygiene and be committed to maintaining a clean and safe work environment for all team members and customers
. Knowledge of UPS shipping methods and software is a plus • Must be able to clear a background check as a condition of employment.
Active notary license and Live scan rolling certificate are required (candidates without a live scan certificate may be eligible for full reimbursement)