DEPARTMENT: CENTER STORE
REPORTS TO: Center Store Manager and Center Store Assistant Manager
JOB SUMMARY: To effectively and efficiently comply with all aspects of the Center Store Department including customer service, department conditions, profitability, productivity and workplace conditions. Understands and upholds Davis Food Co-op’s End Statements.
ESSENTIAL DUTIES AND RESPONSIBILITIES.
Department Operations and Customer Service
- Understands and performs department procedures for receiving and stocking.
- Notifies management of product outages, returns, and mispicks
- Completes daily cleaning routines and deep cleaning projects on a weekly basis
- Exceed our customer’s expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards
- Model, provide and ensure customers receive prompt, friendly and courteous services and in a professional manner that markets our cooperative advantage
- Maintain a calm and friendly demeanor with all customers and all situations
- Upholds and monitors compliance of best practices for food handling and safety
- Reports customer suggestions, comments or complaints to the appropriate department or positions as necessary
- Maintains beautiful, clean and full displays of the Center Store Department and ensures proper signage
- Inspects equipment and tools to ensure proper working order and addresses as needed. Report any situations of concern to the Center Store management
- Maintain clean, neat and orderly work places
- Treat staff equally, fairly, consistently and with respect
Maintenance, Safety and Security
- Must use safe practices when performing job duties.
- Ensures department and back-stock areas are maintained in clean, orderly condition, following all guidelines.
- Maintain off-stage areas clean such as employee kitchen, break room, offices and lockers by being responsible for personal items brought to work.
- Maintain equipment in working order. Report broken or damaged equipment to management.
- Address safety/security concerns promptly.
- Monitor department and nearby areas for shoplifting, follows established policy when handling problem customers or suspected shoplifters.
- Provides back-up to other staff as needed.
Other
- Knows and meets all “core responsibilities” as outlined by the Co-op including customer service standards, communication, mission integration, personal effectiveness and technical skills.
- Performs other duties as assigned.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES
To perform the job successfully, an individual should demonstrate competencies in the following matters:
1. Problem Solving
- Identify and resolve problems in a timely manner.
2. Customer Service
- Manage difficult or emotional customer situations.
- Respond promptly to customer needs.
- Solicit customer feedback to improve service.
- Respond to requests for service and assistance.
- Respond to back up cashier requests when necessary.
3. Adaptability
- Adapt to changes in the work environment.
- Manage competing demands.
- Deal with frequent change, delays, or unexpected events.
- Ability to switch tasks at management request.
4. Attendance / Punctuality
- Be consistently at work and arrive on time.
- Arrive at meetings and trainings on time.
5. Dependability
- Respond to management direction.
- Work flexible hours including nights and weekends and adjust to business needs.
- Commit to long hours of work when necessary to reach goals.
- Complete tasks on time or notify appropriate person with an alternate plan.
6. Work Quality
- Demonstrate accuracy and thoroughness.
- Look for ways to improve and promote quality.
- Accept and apply feedback to improve performance.
- Monitor own work to ensure quality.
7. Work Quantity
- Meet productivity standards.
- Complete work in timely manner.
- Strive to increase productivity.
- Work quickly.
JOB QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The following requirements are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Language Ability
- Comprehend complex instructions, correspondence, and memos.
- Communicate effectively in oral or written form to staff.
- Effectively present information in one-to-one and small group situations to customers and other employees.
2. Math Ability
- Is competent in basic arithmetic, fractions, ratios, and percentages.
- Perform these operations using units of U.S. currency and units of weight, volume, and distance.
3. Reasoning Ability
- Apply common-sense understanding to carry out detailed written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
4. Computer Skills
- Is proficient with word processing software.
- Is proficient with spreadsheet software.
5. Operational Equipment Skills
- Is able to operate a manual pallet jack
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand for extended period of time
- Reach with hands and arms
- Bend, twist, balance repeatedly
- Lift and/or move up to 60 pounds
- Frequent Physical Demands
- Lift and/or move up to 60 pounds
- Specific Vision Ability
- Have close vision, distance vision, peripheral vision, and depth perception
WORK ENVIRONMENT
The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Exposure to:
- Wet or humid conditions (non-weather)
- Fumes or airborne particles
- Outdoor weather conditions
- Extreme cold (non-weather)
- The noise level in the environment is usually moderate.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Job Type: Part-time
Pay: $16.00 - $21.67 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person