As a Virtual Meeting Specialist, you will provide white-glove service to our clients by leading, monitoring, and processing audio, video, and web events. These include high-profile quarterly investor relations calls, company merger announcements, and medical education events. This involves interaction with C-Suite executives as they prepare for their event and live event moderation. After event conclusion, you will generate post-event analytics that will be sent to clients with statistics of their conference.
Other duties include media post-production, web coordination, and scheduling.
Requirements:
· Bachelor's Degree
· Excellent customer service skills
· Phone etiquette with a strong, clear speaking voice
· Proficiency in Microsoft Office products (Excel, Outlook, etc)
· Ability to handle multiple tasks efficiently and calmly while meeting deadlines
· Excellent time and task management skills
· Assist clients with troubleshooting during live events
· Positive, self-motivated team player
Preferred Qualifications:
· Able to accommodate a flexible work schedule during peak-periods
· Strong Internet and Web technical skills
· Basic Photo Editing Software experience (Photoshop, GNU Image Manipulation Program, etc) a strong plus
· Basic Audio Editing Software experience (Audacity, Goldwave, etc) a strong plus
· Experience with Streaming Media, Live A/V production a strong plus
· Basic knowledge of HTML, CSS a strong plus
Job Type: Full-time
Pay: $20.00 - $20.50 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Employee stock purchase plan
- Family leave
- Flexible spending account
- Free parking
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Tuition reimbursement
- Vision insurance
Physical setting:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Glen Rock, NJ 07452: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: Hybrid remote in Glen Rock, NJ 07452