Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Restaurant Front of House Associate. This role combines the responsibilities of a hostess with administrative tasks related to event planning and bookings. The ideal candidate will have exceptional interpersonal skills, organizational abilities, and a passion for delivering excellent customer service.
Responsibilities:
- Hostess Duties:
- Greet and welcome guests with a warm and friendly demeanor.
- Manage reservations and seating arrangements efficiently.
- Maintain a tidy and welcoming entrance area.
- Assist in ensuring smooth operations during peak dining hours.
- Office Assistant:
- Handle inquiries and bookings for private events, parties, and gatherings.
- Collaborate with customers to plan details such as menu selection, seating arrangements, and special requests.
- Coordinate with kitchen and serving staff to ensure seamless execution of events.
- Prepare contracts and invoices for event bookings.
- Administrative Tasks:
- Answer phone calls and respond to emails promptly and professionally.
- Maintain accurate records of reservations, events, and customer preferences.
- Support management with other administrative tasks as needed.
Requirements:
- Proven experience as a hostess or in a similar customer-facing role.
- Strong organizational and multitasking skills, with the ability to prioritize tasks.
- Excellent verbal and written communication abilities.
- Proficiency in basic computer applications (MS Office, reservation systems).
- Ability to work evenings, weekends, and holidays as needed.
Attributes:
- Customer-focused with a genuine desire to create memorable experiences.
- Ability to remain calm and professional under pressure.
- Team player with a positive attitude and strong work ethic.
- Detail-oriented and capable of maintaining a high level of accuracy.
Application Process: Interested candidates are encouraged to submit a resume and cover letter outlining their qualifications and interest in the position. Please indicate your availability and desired compensation.
Job Type: Full-time
Pay: From $15.00 per hour
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Towson, MD 21204 (Required)
Work Location: In person