Job Title: Front Desk Agent
Company: Superhost Hospitality
Location: Everhome Suites, Nampa, Idaho
About Us:
Superhost Hospitality is a prominent player in the hospitality industry, committed to delivering exceptional guest experiences and setting new standards for service excellence. With a portfolio of upscale hotels and resorts, we aim to create memorable moments for our guests through personalized services, luxurious accommodations, and world-class amenities.
Duties:
- Greet and assist guests at the front desk of Everhome Suites, providing a warm and welcoming experience.
- Check-in and check-out guests efficiently, ensuring accurate information and payment processing.
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities.
- Handle guest requests and resolve issues promptly to ensure a positive guest experience.
- Maintain a tidy and organized front desk area.
- Collaborate with other hotel departments to coordinate guest services.
- Assist with reservations and manage room assignments.
- Keep updated records of room availability and guest information.
- Handle cash and credit card transactions accurately.
- Perform laundry duties as needed.
Experience:
- Previous experience as a Front Desk Agent or in a customer service role is preferred.
- Knowledge of hotel reservation systems and basic accounting procedures.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and provide solutions.
- Strong organizational and multitasking abilities.
Ability to Commute:
Nampa, Idaho (Required)
Work Location:
In person at Everhome Suites, Nampa, Idaho
Superhost Hospitality is an equal opportunity employer. We encourage candidates of all backgrounds to apply. Apply today to contribute significantly to our organization's success!
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Work setting:
Experience:
Work Location: In person