At Brookey Insurance Services:
Our goal is to treat every client as we would want to be treated!
Job Overview:
We are looking for the right individual to add value to our team! Must have current or prior experience working in an insurance office.
Seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. Being in this position you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.
What your day in the office would look like:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with questions regarding their policies, with accurate information
- Handle customer complaints and resolve issues to ensure customer retention
- Conduct outbound calls to follow up on customer needs or provide updates
- Perform data entry and maintain accurate customer records
- Taking payments and greeting customers
- Collaborate with staff and help each other
- Small office setting so must be able to work well with others while being independent
Experience:
- Previous experience in the insurance customer service field
- Strong phone etiquette and active listening skills
- Ability to analyze situations and provide appropriate solutions
- Proficiency in data entry and computer skills
- Previous experience with CRM systems
- Proficiency in data entry and computer skills
Qualities:
- Ability to analyze situations and provide appropriate solutions
- Strong phone etiquette and active listening skills
We offer competitive compensation and benefits packages, including health insurance, 401K, and some bonuses. If you are passionate about providing exceptional customer service and have the necessary skills, we would love to talk with you!
Please note that only candidates who meet the requirements will be contacted for an interview. Thank you for your interest in joining our team as a Customer Service Representative.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person