Job Title: Ice Cream Store Manager
Location: 26 Old Roswell St STE 102, Alpharetta, GA 30009
Company: Where's the Scoop?
About Us: Where's the Scoop? is a beloved local establishment known for its artisanal ice cream flavors and exceptional customer service. We are committed to creating a delightful experience for our customers through quality products and a welcoming atmosphere.
Job Description: As the Ice Cream Store Manager, you will be responsible for overseeing all aspects of store operations to ensure smooth functioning and outstanding customer satisfaction. Your duties will include:
- Team Leadership: Manage and lead a team of ice cream scoopers and support staff. Provide training, coaching, and guidance to maintain high standards of customer service and operational efficiency.
- Daily Operations: Ensure daily opening and closing procedures are followed accurately. Monitor inventory levels, order supplies, and maintain stock rotation to guarantee freshness and availability of products.
- Customer Service Excellence: Uphold a customer-first mentality, ensuring every customer receives prompt and friendly service. Handle customer inquiries, complaints, and feedback professionally and efficiently.
- Sales and Financial Management: Drive sales growth through effective merchandising, upselling techniques, and promotional activities. Monitor financial performance and expenses to achieve profitability goals.
- Quality Control: Maintain the quality and consistency of our ice cream products and adherence to health and safety standards. Conduct regular inspections and implement corrective actions as necessary.
Requirements:
- Previous experience in a managerial role within the food service industry, preferably in a similar setting such as an ice cream shop or cafe.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proven track record of achieving sales targets and managing operational budgets.
- Knowledge of food safety regulations and best practices.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive salary commensurate with experience.
- Employee Discounts
How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience to contact@wheresthescoop.com. Please include "Ice Cream Store Manager Application" in the subject line.
Where's the Scoop? is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Join our team as a Store Manager and take your career to the next level in a dynamic retail environment. Apply now if you have a passion for delivering exceptional service, driving sales, and leading a successful team.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Alpharetta, GA 30009 (Required)
Ability to Relocate:
- Alpharetta, GA 30009: Relocate before starting work (Required)
Work Location: In person