At Sameday Health, we redefine healthcare as an immersive experience centered around you. Our mission is to deliver client-centric healthcare promptly, ideally on the same day. Elevate your well-being with our comprehensive services including wellness IVs, vitamin injections, advanced testing, and holistic healthcare solutions. We're your partner for testing, primary care, convenient care, and wellness treatments across multiple locations including Manhattan Beach, WeHo, Main St Santa Monica, and Huntington Beach.
The Patient Navigator will, under general supervision, perform a wide variety of tasks including outreach and engagement for clinic products and services, intake assessment, insurance verification, tracking of medications, scheduling, invoicing, and general care coordination services.
Duties/Responsibilities:
- Provide superior customer service to all incoming callers and in-clinic patients to ensure an exceptional customer experience.
- Make outbound calls for follow up purposes when needed. Set reasonable follow up expectations with callers and meet or exceed those commitments.
- Conduct outreach to eligible patients or potentially eligible patients.
- Maintain case files on clients including assessment summaries, progress notes, treatment authorizations, referrals, and related correspondence with clients.
- Provide program information to clients and other potential business partners.
- Advise medical staff and physicians of information gathered during intake process; collect additional information as appropriate.
- Provide detailed care coordination and case management services to ensure clients continued engagement.
- Establish and maintain relationships with providers and other partners in the community for the referral.
- Manage scheduling for patients, providers, tracking confirmations, and reschedules.
- Perform related duties as assigned.
Education/Experience:
- Minimum 1 year in customer service environment.
- Initiative-taker with high attention to detail and exceptional written & verbal communication skills via phone, text, chat, and email.
- Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues.
- Collaborative, data-driven team-player with openness to receive and provide constructive feedback focused on continuous improvement.
- Comfort with computer technology, maximizing use of available resources, and navigating multiple software platforms, and minimum 40WPM.
EEO Statement: Sameday Health is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. We comply with the law regarding reasonable accommodation for disabled employees and applicants.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical specialties:
- Addiction Medicine
- Primary Care
Schedule:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Santa Monica, CA (Preferred)
Ability to Relocate:
- Santa Monica, CA: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person