The Assistant General Manager responsibilities include daily hotel operational management duties and providing leadership in the hotel's effort to deliver outstanding customer service and financial profitability. Duties include but are not limited to the following:
- Daily Financial reporting and Guest balance management to ensure payments are made on a daily basis and outstanding balances are addressed in a timely fashion
- Assist General Manager in analyzing financials to drive higher revenue, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
- Implementing and complying with all company policies and standards and clearly communicating them to team members on a routine basis
- Inventory control and monitoring in all departments
- Efficiently managing all hotel costs at a minimal levels without affecting quality of service.
- Identify operational deficiencies and implement measures to correct those them quickly.
- Assist front office team during busy check-in and check-out times
- Speak to guests – ask for their feedback and regularly check guest love scores and respond to reviews
- Respond to guests inquiries, resolve concerns, and ensure guest satisfaction
- Monitor and develop team member performance through cross training, training resources, and addressing staff errors and discrepancies immediately upon discovery.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Scheduling and conducting regular staff and department meetings, employee evaluations, and providing incentives for outstanding staff performance in all departments
- Recruit, interview, and train team members
- Ensure hotel is properly staffed at all times
MUST HAVE FLEXIBLE WORK SCHEDULE AND HAVE THE ABILITY TO COVER CALL OUTS / SHIFT COVERAGE FOR ALL SHIFTS.
MUST BE PROFICIENT WITH OPERA PMS.
All other tasks assigned by the General Manager.
Job Type: Full-time
Pay: Salary $35,000.00 to $40,000.00
Expected hours: 50 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Work setting:
Application Question(s):
- How many years of Opera PMS Experience do you have?
Experience:
- Supervisor or Management: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person