Position Title: Security Supervisor
Department: Security
Reports To: Director of Security
Pay Range: $28/ Hour
About The Hollywood Roosevelt
Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.
Position Summary
The Security Supervisor is responsible for assisting in and supervising the daily functions of the department to ensure protection of property assets, associates, guests and hotel grounds. This is a full-time position that requires flexibility in scheduling.
Essential Duties and Responsibilities
Responsible for supporting supervision of the day-to-day security operations of the property to ensure the safety of all guests, staff and property, including risk, loss management of property, workplace safety and life/fire safety systems.
Supervises all Security Agents on shift, ensuring breaks and meal periods, coverage applied to all areas, patrolling…
-
Assist in handling and documenting guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
-
Assist in documenting all incidences occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements while remaining objective and comprehensive in report writing.
-
Assist in the handling of unusual guest or employee problems, including disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
-
Assist in implementing preventative safety and security programs and trainings across all departments in the hotel.
-
Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
-
Engage and make contact with every guest. Respond to guest comments and criticism in a constructive and positive manner, looking at such an opportunity to build guest satisfaction. Educate and empower subordinate supervisors and associates to act in a similar capacity.
-
Maintain professional appearance and grooming standards.
-
Perform other reasonable job duties as requested by Director and Assistant Director of Security.
-
Follow all policies and procedures put forth by the Hollywood Roosevelt Hotel.
-
Other duties as assigned.
Supervisory Responsibilities
-
Supervise all daily operations of respective shift, including all Security Agents on duty.
-
Balance team and individual responsibilities.
-
Exhibit objectivity and openness to team views.
-
Give and welcomes feedback.
-
Contribute to building a positive team spirit.
-
Put success of team above own interests.
-
Build morale and group commitment to goals and objectives.
-
Support everyone's efforts to succeed.
Knowledge and Skills
-
Customer Service: Welcome and acknowledge each and every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.
-
Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.
-
Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.
-
Interpersonal Skills: Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.
-
Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.
-
Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
-
Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.
-
Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, and supports and explains reasoning for decision making. Includes appropriate people in decision process and makes timely decisions.
-
Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly and maintains attention to detail. Prioritizes and plans work activities, uses time efficiently and sets goals and objectives.
-
Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.
-
Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
-
Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.
-
Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
-
Security Knowledge: Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations. The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.
Education and Work Experience
-
2 – 3 years of prior Security/ Loss Prevention experience required
-
1 – 2 years of prior Security/Loss Prevention experience in a supervisory role preferred
-
High school diploma or general education degree (GED) preferred
-
Previous hotel experience preferred
Certificates, Licenses and Registrations
None
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability and Computer Skills
Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.
Equal Opportunity Employer