**Job Overview:**
We are seeking a Front Desk Agent to join our team with a oriented role. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences.
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and assist with inquiries
- Provide information about hotel services and amenities
- Handle guest requests and resolve issues promptly
- Process payments and maintain accurate guest records
- Collaborate with other hotel staff to ensure guest satisfaction
**Skills:**
- Excellent phone etiquette
- Customer service skills
- Knowledge of hotel management practices
- Proficiency in using front desk software systems
- Ability to multitask in a fast-paced environment
- Bilingual proficiency is a plus
- Experience in a hotel or resort setting is preferred
- Familiarity with front desk operations and guest services
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable stays for our visitors.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Overtime
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Palm Desert, CA 92211 (Required)
Ability to Relocate:
- Palm Desert, CA 92211: Relocate before starting work (Preferred)
Work Location: In person