Summary: Watsonville Coast Produce, Inc. is a fresh fruit and vegetable wholesaler and distributor that has a full line of both organic and conventional product offerings. We currently have a great opportunity for a Bilingual Customer Service Representative that has a passion for produce, customer service, and being a team player.
The Customer Service Representative is responsible for fielding incoming sales calls from current and potential customers. Using product knowledge, the Customer Service Rep. will answer customer questions related to product, price and availability. Additionally, the Customer Service Rep. will offer information about other products and services and accurately process orders, ensuring customer satisfaction.
Benefits
- Medical, Dental, & Vision and AD&D Insurance
- Vacation Pay
- Sick Leave
- Holiday Pay
- 401k Plan
- Annual Bonus
- Employee Assistance Program
Qualifications
- 2-year clerical experience in fast-paced environment
- Must be able to effectively communicate verbally in English & Spanish
- Perform basic arithmetic (i.e., addition, subtraction, multiplication, and division) and uses basic numerical concepts (e.g., whole numbers, percentages) to complete job tasks
- Must be computer literate and proficient with common computer applications such as Microsoft Word, Excel, Power Point and Outlook email
Responsibilities
- Introduce new items to customers and promotes product in stock to increase sales volume.
- Build relationships over the phone, proactively creating opportunities for additional sales
- Positively negotiate and create mutually beneficial opportunities between customer and the company
- Enter data with high degree of accuracy and consistency into computer system
- Research and troubleshoot customer service issues
- Maintain and develop working relationship with team members by collaborating and exchanging information such as selling strategies and marketing information
- Other sales and clerical related duties to be assigned as needed
Schedule: Must be able to work morning shift every other Saturday and work one Sunday afternoon shift once per month.
Work Hours: Start time as early as 10am or as late as 2pm.
Job Type: Full-time
Pay: $19.50 - $20.25 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Evening shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Application Question(s):
- Are you fluent in both English & Spanish?
- Are you able to work morning shift every other Saturday and work one Sunday afternoon shift once per month?
- Are you flexible to start as early as 10am or as late as 2pm?
Work Location: In person