Position: Tier 1 Technician (Full Time, In Person Office Position)
Shift: 9am-6pm, 1 hour unpaid lunch
PLEASE READ THE JOB DESCRIPTION CAREFULLY. DUTIES WILL VARY HOWEVER THIS IS NOT A CYBER SECURITY, IT, OR NETWORKING POSITION. THIS POSITION WILL PRIMARILY WORK ON ASSEMBLING, REPAIRING AND TESTING OUR PRODUCTS, SERVERS AND SOFTWARE
About the Company:
Our parent company, GDC Technology, is currently the largest supplier of cinema servers throughout Asia and the second largest provider of cinema servers worldwide, serving its customers through offices in the US, Singapore, Hong Kong, China, Japan, India, Europe, and Latin America.
About the Opportunity:
We are looking for an intelligent, computer savvy, people person to join our fun and friendly staff based out of our west coast office in Burbank, CA. The position may require occasional weekend support. The main responsibilities for this position are hardware repair, product assembly and testing, and communication with Burbank service engineers to help improve our products.
The ideal candidate will be reliable, have great written and verbal communication skills, 3-5 years’ experience troubleshooting computer software and hardware, 2-3 years’ experience in a customer service role, a can-do attitude, and be willing to travel periodically. Some weekends may be required to work from home.
Job Responsibilities:
· Follow detailed hardware and software testing procedures for quality assurance
· Perform manufacturing production of our products
· Testing and repair of Intel/Linux based servers and related hardware
· Assist with product testing, included but not limited to Audio, 3rd Party Products, Software etc.
· Visit customer sites for training, periodic upgrades and maintenance
· Help create and maintain inventories
· Assist with processing incoming parts orders from customers and satellite offices
· Provide general assistance to the Tech and Logistics departments as needed
· Occasionally support the installation and maintenance of equipment at customer sites
· Assist with testing and preparation of products for events and tradeshows
· Assist the Logistics department with preparing shipments, some heavy lifting required
Basic required skills:
- Excellent written and oral communication skills with attention to detail.
- Ability to accurately communicate technical information.
- Excellent organization and time management skills.
- Fast learner with a keen aptitude for technology
Bilingual in Spanish is a plus
Some Linux a plus
Education/Experience:
- Experience with repairing computer hardware is required.
- Experience with technical assembly and manufacturing
- Experience with Unix/Linux and basic shell scripting is a plus.
- Two or more years’ experience in a customer service related occupation is a plus.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- What is your desired hourly rate?
- Available Start Date
Experience:
- Computer Repair: 2 years (Preferred)
- Production: 1 year (Preferred)
Work Location: In person