Notes from the HM Call:
EBAYJP00021345
Ryan Feliciano: https://www.linkedin.com/in/ryanfeliciano/
Program Manager (Non IT) I
$77.62
San Jose, CA
Duration: till 12/31/2024
Team: Lead the payment team. Responsible for the partners management that allow the gift cards, payments and services. Think about optimization, think about the growth that they look with the partners. Administrative side, audit related, items related responsibilities, risk tolerances. Majorly it’s kind of an account management role.
Partner management experience likely in the seller capital side in the US, Germany and UK. Responsible for Audit management, vendor management, QBR (quarterly billing review)
Interview: 3-4 individual interviews can be done on the same day.
Titles can be Customer Success Manager
Top 3 skills: Domain background-payments space, should be an account management, partner management or into Business Development.
The Payments Partnerships team pursues, establishes and manages Client's’s relationships with a growing list of global partners with the goals of accelerating growth, driving revenue and decreasing operating cost. The role of the Payments Partnerships Manager will manage Client's’s most critical payments and financial services partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit Client's users. Our payments platform enables buyers and sellers around the globe to pay and be paid. Your role will be critical in deeply understanding the payments landscape, assessing trends and potential opportunities to expand capabilities through partnerships, managing partner initiatives, escalations and surfacing growth opportunities.
Successful candidates will have exceptional relationship management skills with a proven track record in leveraging their payments knowledge, efficient communication abilities, and creative approach to problem solving to enable core payment business growth and cost optimizations.
Responsibilities:
Understanding partner capabilities in market and assessing fit/opportunity to Client's.
Identifying opportunities and driving growth through implementation of new solutions.
Owning the partner relationship product road map and delivery to business goals/business KPI's.
Establishing yourself internally and externally as the main point of contact for all matters related to partners under your management.
Being the voice of the partner internally, serving as the advocate for your partners cross functionally. Providing input into strategic opportunities for new products and enhancements leveraging partner capabilities.
Drive measurement and reviews of partner performance, i.e. lead Quarterly Business Reviews.
Create scalable structure and process to ensure consistency and quality in partner management activities that can be applied to additional and/or regional partnerships.
Identify and resolve issues, friction points to achieve business goals and optimize partnerships.
Key Characteristics:
Holistic thinker able to anticipate end to end implications and requirements for partnership, including financial, technical, product, marketing and operational.
Able to creatively lead through influence, drive opportunities, issue resolution, and process efficiency across complex cross functional organizations.
Excellent communicator, comfortable presenting and gaining stakeholder buy-in at executive levels.
Successful track record juggling multiple, time-sensitive, strategically-important initiatives.
Experience Requirements:
6+ years' experience in strategic partner management or business development; additional experience in product management, operations, or strategy a plus.
5+ years‘ experience in online payments, ecommerce or marketplaces industry specifically.
Exceptional analytical, communication and presentation skills.
Rapid learner who thrives in a fast-paced environment.
Creative, resourceful, detail-oriented, highly organized.
BA/BS required, MBA a plus.