Job Summary:
We are seeking a detail-oriented and customer-focused Front Desk Clerk/Night Auditor to join our team. The ideal candidate must have a background in hospitality and possess excellent guest service skills to ensure a pleasant stay for our guests.
Responsibilities:
- Greet guests upon arrival and provide exceptional customer service throughout their stay
- Check guests in and out efficiently, handling all payment transactions accurately
- Answer phone calls and inquiries promptly, providing information about hotel services and amenities
- Perform night audit duties, including reconciling daily transactions and preparing reports for management
- Assist with guest requests, reservations, and resolving any issues that may arise during the night shift
- Maintain a clean and organized front desk area, ensuring a professional appearance at all times
Qualifications:
- Previous experience in hospitality, front desk, or guest services is preferred
- Strong communication skills with proficiency in phone etiquette
- Ability to work night shifts and weekends as needed
- Knowledge of hotel operations, including check-in/check-out procedures and guest relations
- Multilingual abilities are a plus
- Familiarity with night audit processes is advantageous
Join our team and be part of creating memorable experiences for our guests at our hotel!
Job Type: Full-time
Pay: From $13.50 per hour
Expected hours: 34 – 40 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Killeen, TX 76542 (Required)
Ability to Relocate:
- Killeen, TX 76542: Relocate before starting work (Required)
Work Location: In person