About Us:
Fayetteville Garage Door Co. is a leading provider of garage door services and installations in Northwest Arkansas. For 50+ years, providing an excellent customer experience has been a top priority. As we continue to grow, we are looking for a dedicated and friendly Customer Experience Associate to join our team.
Job Description:
We are seeking a Customer Experience Associate who will be responsible for providing outstanding customer service and support. This role involves interacting with customers through various channels, including phone, email, chat, and in-person. The ideal candidate will be friendly, respectful, knowledgeable about our products and services, reliable, and will have a sense of urgency in solving customer problems.
This is a full-time, in-office position.
Key Responsibilities:
- Interact with customers via phone, email, chat, and in-person to address inquiries, resolve issues, and provide product information.
- Write service tickets and create and send estimates to customers.
- Navigate and utilize internal software systems efficiently.
- Greet and assist customers as they enter the office.
- Perform various projects using Microsoft Office suite of products (Word, Excel, Outlook, etc.).
- Process payments and handle billing inquiries.
- Answer general questions about products and services.
Qualifications:
- Strong interpersonal and communication skills.
- Friendly, respectful, and customer-focused attitude.
- Reliable and punctual with a strong sense of urgency in addressing customer needs.
- Proficient in Microsoft Office suite of products.
- Ability to learn and navigate internal software systems quickly.
- Previous experience in customer service or related field preferred, but not required.
- Knowledge of garage door products and services is a plus, but we provide on-the-job training.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Fayetteville, AR 72703: Relocate before starting work (Required)
Work Location: In person