Axis Global Logistics, a 3PL Logistics firm that delivers fully customized single-source supply chain solutions, providing clients across a variety of industries with a single point of contact through which they can access the highest quality, cost-effective, seamlessly integrated logistics support in the industry is seeking an Operations Services Representative.
Position Summary:
Under minimal guidance from the Director, an Operations Services Representative is responsible cradle to grave work ideology, shipment scheduling, dispatching, planning, tracking, and communication.
Responsibilities:
· Answering phones and e-mails professionally and expediently.
· Adequately assess Sales rep/ project manager needs and determine the reason for contact
· During order input, adequately gather all relevant information
· Effectively route packages based on customer specifications
· Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc.
· Notify responsible parties for special services requests
· Identifying opportunities for process improvements to augment the level of quality of service
· Additional duties as assigned.
· Work with external and internal clients to arrange, transport, and deliver their consignments.
· Utilize our vendors and partners to provide timely, professional, and cost-effective solutions.
· Utilize our TMS effectively and diligently.
· Use your sense of urgency to identify, communicate, and solve problems.
· Communicate effectively with Sales reps/project managers, coworkers, and management.
Have a familiarity with governmental compliance agencies such as the TSA and DOT
**Qualifications:**
- At least 1 year related experience in transportation industry is required
- Strong communication skills, both verbal and written
- College graduate preferred
- Proficient in data entry and analysis
This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you are a motivated individual with a passion for customer service and operations, we encourage you to apply for this exciting opportunity.
Axis Global Logistics is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Piscataway, NJ 08854: Relocate before starting work (Required)
Work Location: In person