As a Customer Service Representative at Dolls Plastic Surgery, you will be the first point of contact for our patients, providing outstanding customer service and ensuring a positive experience. This role is ideal for recent graduates and bilingual candidates who are fluent in both English and Spanish. No prior experience is required as we provide comprehensive training.
Key Responsibilities:
- Greet and welcome patients in a warm and friendly manner, both in person and over the phone.
- Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members.
- Schedule and confirm patient appointments using our electronic medical records system.
- Assist patients with registration, paperwork, and any questions they may have.
- Provide accurate information about our services, procedures, and pricing.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Manage and resolve patient concerns or complaints with empathy and professionalism.
- Perform administrative tasks such as data entry, filing, and maintaining patient records.
- Support the clinical team with various tasks as needed.
Qualifications:
- High school diploma or equivalent; recent graduates are encouraged to apply.
- Bilingual in English and Spanish (fluency required).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficient in basic computer skills and comfortable learning new software.
- A positive attitude and a willingness to learn.
Job Type: Full-time
Experience level:
Shift:
Weekly day range:
Work setting:
Language:
- english (Required)
- spanish (Required)
Work Location: In person