Essential Duties and Responsibilities
The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.
- Collects program data on a continuing basis, utilizing a variety of sources; reviews and examines all data from customers invoices and provides metrics; reports any problems found and makes recommendations;
- Collects and merges data from databases and spreadsheets to display into other formats;
- Perform data functions in Excel including Pivot and Lookup tables;
- Understand and perform basic PC peripheral installations as needed;
- Perform Software installations both general and complex;
- Makes determinations in accordance with DCHA and the U.S. Department of Housing and Urban Development (HUD) requirements;
- Runs various mathematical calculations to determine how the data metrics might best be applied to improve program activities;
- Analyzes and reports on trends in data collected;
- Assists Quality Assurance Division staff in resolving complaints in data and customer service problems;
- Performs other related duties as assigned
Education and/or Experience
Bachelor’s degree from an accredited college or university in computer science or other related area; and a minimum of two years’ related experience; or other equivalent combination of education and/or experience which meet the minimum qualifications requirement may be substituted. Such experience may have been gained in administrative, professional, technical, investigative or other related work.