*Description*
* Re
te but needs to report to off
e first day for orientation
Responsib
- for professi
- lly and courteou
serving cus
- ers by handling all inbound te
- hone calls pertaining to Individual
d Business-related ta
compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following:
* -Answering incoming phone calls in a fast-paced enviroment.
* -Resolving Tier 1 level issues
* -Reviewing taxpayer accounts
* -Verifying, gathering and simultaneously updating key information
* -Educating taxpayers of online resources and current tax policies
* -Submitting requests for payment arrangements
* -Participation in all team engagement activities.
* -Meeting performance expectations
*
* Skills Required
*
* Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized
*Skills Preferred*
* Spanish-speaking preferred.
*Experience Required*
* Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
* Experience Preferred Experience with participating in process improvement activities
* Education Required High school diploma or equivalent.
* Education Preferred Associates Degree or higher
*Note :*
7:45am to 5:15pm, Monday through Friday. Training is an intensive 3 weeks from 8:30am to 5pm.
Job Type: Contract
Pay: $19.04 - $19.67 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Call center: 1 year (Required)
* Customer service: 1 year (Required)
Work Location: Remote