BCT - Bank of Charles Town is looking for a Client Care Center Specialist to join our amazing team. Position requires someone having a passion for providing an Amazing Client Experience by supporting existing and potential clients through phone and electronic points of contact. A Client Care Specialist will answer questions, offer problem resolution, and troubleshoot digital programs all in a fast-paced, client-focused environment. Duties include but are not limited to:
- Ability to establish and maintain effective working relationships with coworkers, employees, and officials in other departments
- Researching and resolving client inquires via telephone, email, and other secure support programs
- Provide client support for electronic banking products and services, including Online and Mobile Banking, and Bill Payment
- Promptly resolve client inquiries and issues regarding new accounts, existing accounts, debit cards, loans, payments, automatic transfers, interest rates, and investment inquires in a professional manner
- Complete account related inquiries, online banking, and mobile banking troubleshooting independently
- Provide information to clients on Bank policies, procedures and programs
- Adhere to Client Care Center performance metrics to ensure service levels and client expectations are consistently achieved
- Ability to quickly learn and retain information regarding product and system knowledge
- Maintains awareness of and adheres to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and applies them to daily tasks
- Collaborates with manager and team with other duties as assigned
BCT is the recipient of American Bankers 2019, 2020 and 2021 Best Bank to Work For Award
BCT supports a workforce of diversity, inclusion, equity and accessibility.
BCT is an equal opportunity/affirmative action employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person