At Swing, we create evidence-backed digital treatments and services to help people with chronic conditions live their best lives. Our first focus is fibromyalgia, a widespread chronic pain condition impacting over 10 million patients in the US. Swing Care, our telehealth platform for comprehensive, holistic fibromyalgia treatment, is expanding access to best-in-class care for this underserved patient population. Led by global experts in fibromyalgia research and clinical care, Swing Care is creating a home for fibromyalgia in healthcare.
We’re looking for a patient enrollment coordinator to join our patient-centric, collaborative team. As patient enrollment coordinator, you will be responsible for the first experience prospective patients have with Swing Care.
This is a fully remote position.
Responsibilities
- Be the first touchpoint for patients interested in enrolling in Swing Care, highlighting the clinic’s value, treatments, and services through inbound and outbound calls
- Schedule patient appointments and gather relevant patient information for smooth onboarding through their first appointment
- Build and maintain relevant patient data through secure customer relationship management (CRM) database
- Provide best-in-class customer support; identify and resolve patient questions or concerns
- Check insurance eligibility and estimate customer copays and deductibles
- Recommend changes to patient enrollment procedures to meet or exceed performance goals for enrollment rates and patient success within Swing Care
Requirements
- Bachelor’s Degree and 1+ years of experience in customer support, sales, or patient recruitment
- Excellent verbal/written communication and strong active listening skills
- Proven track record of meeting or exceeding enrollment performance goals
- Experience with customer relationship management (CRM) platforms (Zendesk Sell preferred)
- Experience in a healthcare setting and knowledge of HIPAA compliance and insurance verification strongly preferred
- Must have the right to work in the United States
- Reliable remote work environment with high-speed internet and quiet, private space
Job Types: Full-time, Contract
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Schedule:
Application Question(s):
- What makes you a good candidate for this role?
- Describe any previous experience hitting sales targets or quotas.
Location:
Work Location: Remote