Job description
Job Type: Full-time, hourly
Expected hours: 40 per week
POSITION SUMMARY:
Surrey Services is a growing organization whose mission is to help older adults live at home with independence and dignity and to continue as engaged members of the community.
We are seeking a Home Care Coordinator who will work with the Senior Home Care Director to complete day-to-day operational tasks, ensure the delivery of quality services, and contribute to the success of the Home Care department.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Answer incoming phone calls and address inquiries according to Home Care processes and guidelines
- Ensure accurate and streamlined scheduling of Caregivers
- Follow up on intake and referrals
- Schedule Home Care Services and ensure all appropriate documentation is in place.
- Maintain contact and liaise with clients, families, and Caregivers for services and report changes to team members.
- Responsible for maintaining complete and accurate records in the Home Care Software
- Rotate after hours and weekend on-call coverage.
- Review and ensure accuracy of payroll and billing information
- Assist in recruitment and retention program
- Conduct in person interviews and new hire orientation
- Partner with management to plan and anticipate workforce needs
- Initiate hiring process for Surrey including reviewing applications, assessments, interviewing, onboarding, and making hiring recommendations for Home Care and Caregiver training program
- Organize, schedule, and lead new employee orientation.
- Coordinate Surrey office staff participation
- Act as point of contact and build influential candidate relationships during the selection process.
- Ensure all new hire paperwork is complete, all hiring requirements are met and provided HR to complete and maintain HR files.
- In cooperation with HR, ensure prior to the first shift all pre-hire requirements are met.
- Promote and ensure job satisfaction of employees
- Assist in management of annual performance evaluations and in auditing and maintaining client files in accordance with regulations
. QUALIFICATIONS, SKILLS & ABILITIES
*Above average attention to detail.
*Strong written and oral communication skills
*Organizational skills
*Compassionate customer service
*Proficiency in Microsoft Office suite, including Word, Excel, and Outlook
REQUIREMENTS & CONDITIONS
- Bachelors’ degree or equivalent experience in relevant field.
- Work environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This position description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the employee. Additional duties and responsibilities expected to be performed as requested and necessary.
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Short term and long-term disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
- Paid sick time
- Paid time off
- Pet insurance
Schedule:
Work setting:
Experience: Customer service: 1 year (Preferred)
Location:
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person