Description:
Duties include:
A Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Processing CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A Processing CSR...
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Liaises with patients, referral sources, and other team members to coordinate patient care
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Uses software systems to communicate effectively; keeps a record of all patient contacts
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Maintains strong working knowledge of products and services offered by company
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Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
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Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
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Ensures that referrals and other patient requests are addressed or processed in a timely manner
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Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary
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Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service
About Us -
Valley Respiratory Services, a division of Great Elm Healthcare, was founded in 2006 as a respiratory focused company. We have grown to add other companies to our family – bringing with it diversity in products to a full service DME provider, greater service area and continued excellent service throughout Maricopa, Yavapai, Pima and Pinal counties.
Our Values: A Great Elm Healthcare team member is...
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Collaborative and works with others to find solutions
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Results-driven and identifies and achieves goals that further our Mission
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Innovative and seeks solutions to challenges and takes initiative to improve
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Sincere and works with honesty, integrity and empathy
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Professional with high expectations for quality of work, competence, demeanor, ethics
Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care
Benefits:
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Medical Insurance- multiple plans to choose from
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Dental & Vision Insurance
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Short Term Disability & Long Term Disability Options
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Life Insurance
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Generous PTO plan
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Paid Holidays
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401K match
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Competitive Pay
Position Location: 2330 W Broadway Rd, Ste 112, Mesa, AZ 85202
Requirements:
About You -
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High school diploma or equivalent
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2+ years customer service experience
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Previous healthcare experience preferred
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Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills