Job Summary
Serves as a liaison between the member and the credit union. Responsible for providing account information and professionally handling members’ daily credit union needs. Provides a variety of transaction services for members including deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
Duties
- Display an understanding of and use sales and services skills to strengthen member relationships and build member loyalty
- Provide information on products, services or policies, including eligibility for membership, types of accounts, dividend and interest rates, office locations, hours, etc. Ability to cross-sell credit union products, including ability to explain features and benefits of each.
- Perform routine transactions, including processing deposits, withdrawals, loan payments, transfers, wires, issuing and cashing checks, issuing certificates, taking Visa payments, processing cash advance.
- Process mail payments and deposits. Process and log night drop transactions.
- Proficient in check ordering, Visa/debit card ordering processing simple adjustments to members’ accounts, researching member disputes and problem resolution.
- Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, negotiability and/or fraud, and enter deposits into computer records. Adhere to check hold policy. Process stop payments on checking accounts and on official checks.
- Receive payments for mortgage, installment and share secured loans, ensuring that payments equal amount due and all late charges.
- Ensure teller station is properly stocked with forms, supplies, etc.
- Balance cash drawer at the end of the shift and compare totaled amount to computer generated proof. Report any discrepancies to supervisor.
- Maintain equipment and files necessary to keep accurate records of member accounts, including membership cards and account change cards.
- Sell traveler’s checks, Visa gift cards, and other “sale” items and maintain logs and inventories.
- Respond promptly to members’ requests and/or concerns. If necessary, direct member to proper person for information and assistance. Research and resolve member account problems.
- May be called upon to open accounts and start loan applications on an as needed basis.
- Record and shred outdated documents or records.
- Scan information into the computer system.
- Basic understanding of back office procedures and daily routines.
- Adherence to all policies and procedures surrounding state and federal regulations, including but not limited to USA Patriot Act (CIP), OFAC and Bank Secrecy Act.
Perform other duties as required
Responsibilities
- Represent Pyramid in a courteous, efficient and professional manner at all times
- Maintain positive attitude when dealing with members, coworkers and visitors
- Ensure highest level of accuracy and confidentiality in all credit union business
- Maintain a working knowledge of the many aspects of the credit union to better serve members including understanding of all Pyramid products & services
- Work cooperatively in a team environment with other staff members
- Maintain professional appearance and good attendance
- Understand and adhere to established credit union policies/procedures; comply with all regulatory requirements for security, loan and deposit products
- Complete all required training programs
Preferred Qualifications
- Completion of high school education or equivalent and prior experience in sales or service position, preferably with cash-handling
- Demonstrated ability to resolve problems and misunderstandings for members; ability to effectively communicate both verbally and in writing
- Ability to make decisions and work independently; Skills to handle many tasks at different degrees of difficulty. Competence and initiative to take on additional responsibilities. Ability to manage time and set priorities
- Demonstrated ability to efficiently use PC-based word processing and other software
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Cash Handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: In person