POSITION PURPOSE
· Support department by leading other technicians on Sierra Air Conditioning and Plumbing’s processes and procedures.
· Set the example in line with company's vision and mission.
· Lead service team to produce revenue in line with the company’s financial goals.
· Generate the opportunity to identify and mold technicians to become future leaders within Sierra Air Conditioning and Plumbing.
RESPONSIBILITIES
· Ensure that technicians are following company policies and procedures.
· Lead weekly One on One’s and weekly vehicle inspections consistently.
· Lead training of sales, communication, and technical to new hires as well as team members.
· Communicate with other managers to ensure all departments are working well together.
· Answer phone calls from technicians at any hour the technician is working. As a service manager, you are the support for technical help.
MEASUREMENTS OF PERFORMANCE
· Key KPIs will be based on revenue production, conversion rate, average ticket, and return call percentage of the team.
· Flip rate on opportunity calls.
· Culture and retention of the department.
· Ability to lead and train technicians.
ESSENTIAL SKILLS REQUIRED
· Strong analytical skills and problem-solving skills.
· Understanding of Sierra Air Conditioning and Plumbing, processes, procedures, and warranties.
· Technical understanding of common seen systems, operation, parts, and diagnosis.
· Strong communication and listening skills.
EXPERIENCE REQUIREMENTS
· Minimum of 5 years of industry experience.
· Ability to communicate well and work with a team.
· NexStar and Service MVP total understanding and buy-in.
RETURN ON HUMAN CAPITAL CALCULATION
· Employee productivity: This metric will show how much revenue a technician or team is generating for the company, and can be used to determine a team’s efficiency and effectiveness.
· Employee engagement: Measure the amount of participation and satisfaction of teammates. Service Managers can track and facilitate employee engagement and overall happiness.
· Training and development: As a service manager you will be held accountable to ensure your team stays on top of training and development.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
Ability to Relocate:
- Las Vegas, NV 89118: Relocate before starting work (Required)
Work Location: In person